Our step-by-step guide on how to buy from our store
We want your visit to our store to be a good experience, so we've compiled a guide on how to place an order with us — should you still have any questions that are not answered here, please feel free to contact us directly, and we will be very happy to help. This guide is also available as a downloadable pdf file here.
1). Browse the site! Be sure to check back regularly too, as new offers are displayed on our homepage (a), and will also appear as a flash at the top of the pages (b).
2). Click onto an item on a collection page (c). Add your chosen items to your cart from within the full product description (d).
3). When you add an item to the cart, you will be automatically redirected to view your cart page (e1 & e2), where you will see your selected item details, including price and quantity.
Active offers which your selection makes you eligible for will either appear as a popup (f1), or will be automatically applied (f2) the type of offer will determine this.
If you have a different discount to use, simply check, ‘I will be using a coupon instead’ (g) and enter your code in the Discount code field.
Using a different coupon/offer code will override offers you have already qualified for, so clicking, ‘Update Subtotal’ (h) will remove any extra items that you no longer qualify for. This ensures that you aren’t charged for the extra items.
4). When you are ready to complete your purchase, you must first click all three of the consents checkboxes (i) — failure to check any of them will result in a warning pop-up similar to the one shown (j). Click ‘Checkout’ when ready to proceed.
5). Fill in all of your details, and check the box for news and offers (k) if you wish to receive them — you are under no obligation to check this box if you don’t want to.
The highlighted fields (l) are compulsory, so you won’t be able to progress until these are filled in. Once complete, click on ‘Continue to shipping method’.
6). If necessary, edit the shipping address and method (m) and click on ‘Continue to payment method’ when all details are correct.
7). Select your preferred payment method — we offer credit card (n), PayPal (o), and Shopify Payments* options.
*not yet active at time of writing, checkout process will be similar to using PayPal. Please contact us if you require help with making your payment.
8). Select your chosen billing address — either same as shipping, or an alternate address as required (p).
If using PayPal, select the radio button (o) and click ‘Complete Order’ — this will open a PayPal window (q) from where you can either log in and pay using your Paypal, or create your account if you don’t already have one. For further details of how to use PayPal, please visit their site for more info — to get you started, try;
9). You will see the order confirmation screen (r) (also displaying your order number) when your payment has been successfully processed.
9). Finally, check your emails!
We will send you a confirmation email (s) straight away, and this will be followed very quickly by your receipt from PayPal (t). If you haven’t received either of these, please contact us, and we will be happy to help.
10). If you have any queries regarding your order, or need to cancel your order, please contact us — all of our contact details are below.